Refund Policy

If you need to cancel your order before production begins, we will issue a full refund. Production starts after you approve your digital proof, so you have until that point to cancel without penalty.

To cancel an order, contact us as soon as possible at hello@silkstonememorial.com. Include your order number in any communication.

If your memorial arrives with a defect in the stone (cracking, chipping, or material flaw) or with engraving that does not match your approved digital proof, we will remake and reship the memorial at no cost to you.

To report a defect or error, contact us within 30 days of delivery with your order number and photos of the issue. We will review the claim and respond within 2 business days.

Please note: if the engraving matches the proof you approved but contains a spelling or date error, this is not considered a production defect. This is why we ask you to review the digital proof very carefully before approving it.

All memorials are shipped with full insurance coverage. If your memorial arrives with damage caused during shipping, please do the following:

1. 1.Note the damage on the delivery receipt before signing
2. 2.Take photos of the damaged packaging and memorial
3. 3.Contact us within 48 hours of delivery with photos and your order number

We will file an insurance claim and either repair or replace the memorial at no cost to you. Replacement memorials are produced and shipped as quickly as possible.