Privacy Policy

Introduction

SilkStone Memorials ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

Information We Collect

We collect information that you provide directly to us, including:

• Contact information: name, email address, phone number, and shipping address when you place an order or contact us
• Order information: memorial details, inscription text, design preferences, and payment information
• Communications: messages you send us through our contact form, email, or phone
• Browsing information: IP address, browser type, pages visited, and referring URLs, collected automatically through cookies and similar technologies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your memorial orders
• Send you order confirmations, digital proofs, and shipping updates
• Respond to your questions and customer service requests
• Improve our website, products, and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only with trusted service providers who assist us in operating our website, processing payments, and shipping orders. These parties are contractually obligated to keep your information confidential and use it only for the services they provide to us.

Payment Security

All payment transactions are processed through Shopify Payments and are encrypted using industry-standard SSL technology. We do not store your credit card information on our servers. Payment processing is handled entirely by our payment processor in compliance with PCI-DSS standards.

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors are coming from. You can control cookie preferences through your browser settings. Disabling cookies may affect some features of our website.

Your Rights

You have the right to access, correct, or delete the personal information we hold about you. If you would like to exercise any of these rights, please contact us at hello@silkstonememorial.com. We will respond to your request within 30 days.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: